Unified conversations
Keep customer messages and provider events in one operating view.
Customer operations
Resolve every commerce question in one place.
SignalBX puts each message beside the order, delivery, payment, and refund data needed to answer it — then surfaces urgency and routes the next step.
Commerce context
See orders, deliveries, payments, and refunds beside the message.
Commerce intelligence
Surface intent, urgency, buying signals, objections, and next actions.
Explicit workflows
Route work through owned steps, conditions, delays, and webhooks.
Verified provider events
Authenticate channel and commerce events before they enter the pipeline.
Editable AI drafts
Prepare informed replies and translations without sending automatically.
Read-only context
Give agents useful commerce facts without surrendering source-system control.
Tenant-scoped access
Manage members, roles, API keys, and concrete permissions.
The resolution workspace
The message, the facts, and the next action.
Give agents customer history plus order, shipment, tracking, payment, and refund context beside the conversation — so the search for facts does not become the customer’s wait.
- One view across messaging channels
- Linked order, delivery, payment, and refund context
- Editable, informed replies that keep people in control
Aarav MehtaWhatsApp · Address change
Sarah KimEmail · Refund risk
Nina RaoViber · Ready to buy
Aarav MehtaWhatsApp · Order #10428
High priority- Payment
- Paid
- Fulfillment
- Not shipped
- Next action
- Update address
Commerce-aware intelligence
Know what needs attention first.
SignalBX classifies intent, sentiment, priority, escalation risk, conversation stage, and routing while surfacing buying signals, objections, entities, and concrete action items.
- Spot deadlines, payment failures, churn, and chargeback risk
- Guide work to the right team with the right response style
- Turn each message into concise operational next steps
Complaint
Escalation risk
Negative sentiment
- Priority
- High
- Route
- Billing
- Next action
- Review duplicate charge
Complete operating context
Every detail between “customer asked” and “resolved.”
Operational detail
SignalBX
Separate tools
Conversation history
✓
×
canonical_messagesNormalized messages and events across supported channels.
Order and fulfillment state
✓
×
commerce_contextLinked orders, line items, shipments, tracking, and delivery state.
Payment and refund history
✓
×
payment_contextUnderstand payment and refund history before responding.
Priority and next action
✓
×
AI intelligenceIntent, escalation risk, routing, summaries, and action items.
Connected resolution
Every customer question gets a clearer next step.
See the operational safeguards- 01
Customer needUnderstand what requires attention
- 02
Connected contextReview the customer, order, and delivery
- 03
Right responseGive the team a clear next action
- 04
Visible follow-upKeep ownership until resolution
“Will order NS-4821 arrive before Friday?”
- Order
- Fulfilled
- Shipment
- In transit
- Expected
- Thursday
- Next step
- Share tracking update
Customer operations, connected
Everything your team needs and nothing it doesn’t.
Each part of SignalBX removes a reason customer work stalls: missing facts, buried demand, unclear priority, or an unowned next step.
Start your workspaceUnified inbox
Normalize WhatsApp, Email, SMS, Viber, and RCS conversations.
Learn moreCommerce context
See customer, order, fulfillment, payment, and refund data.
Learn moreAI Intelligence and Assistance
Use conversation and commerce context to surface intent and risk, then draft editable replies.
Learn moreCRM integrations
Connect Salesforce, HubSpot, and Zoho CRM for customer context and sync.
Learn moreSegments
Build reusable audiences from contact fields and metadata.
Learn moreCampaigns
Prepare, schedule, dispatch, and track multi-channel sends.
Learn moreAutomations
Use explicit triggers, conditions, delays, messages, and webhooks.
Learn moreScoped access
Manage tenant members, roles, API keys, and permissions.
Learn moreOperational control
Move faster without trading away control.
Verified events, duplicate protection, reconciliation, visible recovery paths, and explicit tenant boundaries keep the workspace useful when underlying systems are busy or imperfect.
- Verified ingestion
- Provider authentication runs before events enter the pipeline.
- Duplicate protection
- Stable provider IDs and deduplication protect messages, webhooks, and sync work.
- Canonical context
- Provider data resolves into shared customer, order, fulfillment, payment, and refund models.
- Reconciliation
- Bounded comparisons expose drift between provider summaries and canonical records.
- Explicit tenancy
- Commerce data, credentials, analytics, and operations remain tenant-scoped.
- Observable recovery
- Retry, replay, dead-letter, and operational health paths keep failures visible.
Common questions
A clear path to one operating view.
Do we need to replace our existing channel and commerce tools?
No. SignalBX connects supported providers and maintains a normalized view of their messages and commerce context. Your team can keep using provider tools while working customer operations from SignalBX.
What commerce context can agents see?
Linked customer profiles can include read-only order, line-item, shipment, tracking, payment, and refund context, subject to the connected provider and available data.
Where do AI insights and commerce facts come from?
AI insights are derived from the inbound message, while commerce facts come from linked provider context. Draft and translation tools return editable text; sending remains an explicit user or configured workflow action.
How do we control who can see and change customer operations?
Tenant-scoped roles, concrete permissions, and scoped API keys separate access to messages, contacts, campaigns, automations, commerce operations, and administration.
Customer operations, resolved
Put the answer beside the message.
Bring customer channels, order and delivery context, payments, refunds, and commerce-aware intelligence into one operational workspace.